Returns & Exchanges
At KOKOIST, we stand behind the quality of our professional nail products and offer a 30-day return window for unopened and unused items. If you are not completely satisfied with your purchase, our team is here to ensure a seamless exchange or refund process.
Check Eligibility
Ensure your items are in their original packaging, unused, and purchased within the last 30 days; please note that certain items like gel polishes and clearance products are final sale for hygiene reasons.
Initiate Your Request
Contact our support team at [email protected] with your order number and a brief explanation of the reason for your return to receive a Return Merchandise Authorization (RMA).
Package Your Items
Securely pack the products in their original shipping box or a similar protective container to prevent damage during transit, ensuring the RMA number is clearly marked on the outside.
Ship and Track
Send your package back to our warehouse using a trackable shipping service; once received and inspected, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing